1
Place Your Order
Submit your order through our online form with your name and phone number. No payment needed yet.
Delivery & Returns
Everything you need to know about your order
Shipping Information
| Region | Delivery Time | Shipping Cost |
|---|---|---|
| United Kingdom (Standard) | 3-5 working days | £4.99 |
| United Kingdom (Express) | 1-2 working days | £9.99 |
| EU Countries (Standard) | 5-10 working days | £8.99 |
| EU Countries (Express) | 2-4 working days | £14.99 |
Delivery times are estimates from the date your order is dispatched. Customs delays may apply for EU shipments.
How Our Ordering Works
2
Confirmation Call
Our team calls you to confirm your details and delivery address. This is your chance to ask any questions.
3
Swift Dispatch
Once confirmed, we prepare and dispatch your order within 1-2 business days.
4
Courier Delivery
Your package arrives via courier. You'll have tracking information sent by email and SMS.
5
Pay on Delivery
Pay your courier directly with cash or card when your package arrives. No prepayment, no surprises.
Returns & Refunds
14-Day Returns Window
You have 14 calendar days from the date you receive your order to request a return. This gives you plenty of time to try the product and make sure it's right for you.
Return Conditions
Products must be in original, unopened packaging for a full refund. For food supplements, unopened packaging is a legal requirement. Opened products cannot be refunded for safety and hygiene reasons.
Return Shipping
Return postage is the responsibility of the customer unless the issue is our error (wrong item, damaged packaging). We'll provide a returns address once you request a return.
Refund Timeline
Once we receive and inspect your returned item, we process refunds within 14 working days. The refund is issued to your original payment method (your courier payment).
Delivery Rights & Regulations
Your order is protected by UK Consumer Rights Act and EU Directive 2011/83/EU (Distance Selling Regulations). You have the statutory right to cancel your order within 14 days of receipt, with a full refund of the product cost. Please note that return postage costs are non-refundable unless the issue is our error.
What if I refuse the delivery? If you refuse the package at the door, you can contact us to arrange a return. The return postage cost will be deducted from your refund.
Tracking Your Order
After your order is dispatched, you'll receive:
- ✓ Dispatch notification with a tracking number via email
- ✓ SMS updates from the courier as your package moves
- ✓ Estimated delivery date so you know when to expect your parcel
- ✓ Contact details for the courier if you need to arrange a redelivery
Questions About Delivery?
Our customer support team is here to help with any delivery or returns queries.
Contact Us